For paper ticket refund requests please attach a photo of your ticket here.
Please ensure the word ‘VOID’ is written across the ticket as without this we will not be able to proceed with your refund request.
We will only use your data as stated in the preferences above and to contact you in relation to the above feedback. By indicating your preferences
Terms and conditions.
Heathrow Express are only able to provide refunds for tickets which have been purchased directly from us via our ticket offices, ticket machines, employees or via our website/mobile app.
If your ticket has been purchased from a third party, please return to the point of purchase for your refund.